Human Capital Management

Human Capital Management

March 04, 2013

Study: Vast Majority of Employees Don't Know What's Expected of Them

In spite of, or maybe even because of vast technological advances that permeate the business world, a new study shows that a vast majority of employees do not understand what their employers expect from them. 

A Florida State study suggests less than 20 percent of employees are certain that they know what is expected of them at work from one day to the next. Most of the people who participated in this particular survey say they have at least some ambiguity about what their duties are.

The study took the opinions of more than 750 blue- and white-collar workers across a wide variety of work environments. What the study found in the end is that firms are losing hundreds of millions of dollars every year because of a lack of surety in their employees on a daily basis. 

“When employees aren't sure what’s expected of them, the results simply just cannot be positive, especially when the complexity of work and the pace of change is taken into consideration," said Allison Batterton, one of the study's co-authors.

That level of uncertainty when it comes to their jobs also means that employees trust their employers less. Because of this, the main thing researchers took away from the study is that employers have to work harder in communicating with their staff. 

There are all kinds of tools out there that can bring communication up to par. Companies can use special message boards dedicated to communication within the company, to have a more open dialogue. File sharing has been made easier by technological advances, and that same kind of principle can be applied to actually communicating with one another.

There are also specific programs such as the one ClickExpress recently issued. This app allows you to better communicate with employees and employers, while also formulating a kind of community and leaderboard through Facebook (News - Alert).

However a company goes about getting it done, it’s clear that above all else, there needs to be a tighter focus on solid communication between all levels of the company.

The better the communication, the more confident an employee will be, leading to increases in revenue and a circular approach to success.

Edited by Braden Becker

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