Human Capital Management

Human Capital Management

April 04, 2012

Frontier Communications Completes Systems Conversion Across 14 States

Frontier Communications Corporation recently announced it has successfully completed the conversion of all operating, financial and human resources systems across the Verizon (News - Alert) wireline exchanges, which it acquired in 2010 on its own legacy systems. The conversions took place across 14 states, and were completed almost nine months ahead of schedule.

Frontier, a major provider of voice, broadband, satellite video, wireless Internet data access and data security solutions will now be able to offer customers located in those 14 states a much improved quality of service, together with a reduction in both cost and complexities. The company will also find it easier to introduce new products and services for its subscriber base.

“With all operations now on one set of systems, our employees will better serve our customers,” said Maggie Wilderotter, Chairman and CEO of Frontier. “Consistent processes and procedures help get new products and services to customers faster, enhance customer retention and market share and improve the overall customer experience. Frontier has a great competency in successful system conversions which include fully integrated networks, call centers, and technical operations. Every Frontier customer can be served by any employee, nationwide.”

The conversion was executed in three stages. Operators within the West Virginia region were converted during the completion of the acquisition of the Verizon wireline exchanges in July 2010. All acquired operations across Indiana, Michigan, North Carolina and South Carolina were converted onto the company’s operating systems in October 2011 while the acquired operations across 13 states was transferred onto Frontier’s financial and human resources systems.

This month saw the transfer of all acquired operations across Arizona, California, Idaho, Illinois, Nevada, Ohio, Oregon, Washington and Wisconsin onto the company’s legacy operating systems.

Frontier’s full-systems conversion is one of the largest ever carried out successfully by a U.S. communications provider. Within the course of a single day, 2 million customers and 7,000 employees were moved onto the company’s legacy systems.

Edited by Braden Becker

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