Budgeting, Planning & Forecasting

Budgeting, Planning & Forecasting

September 30, 2010

TMCnet, BayBridge Present Webinar Series on Liberty Mutual Contact Center Operations

Technology Marketing Corporation (TMC (News - Alert)), a global, integrated media company, and BayBridge have announced a partnership to deliver a Webinar event, “Session 3 - Using Sophisticated Strategic Planning Software, Liberty Mutual, Discovers New Opportunities” on Oct. 5, at 2 p.m. EST, 11 a.m. PST. 

This complimentary Webinar, sponsored by BayBridge, will help you learn first-hand the transformative changes taking place in Liberty Mutual’s Contact Center Planning operation. 

Discover interesting bits of how Liberty Mutual was able to learn so much more about its operations and how that knowledge led to great efficiency in both time and money. Patrick Flynn, senior forecast analyst, will share his planning experience both before and after the implementation of CenterBridge. 

Changes in the contact center environment have made trying to stick to a rigid year-long strategic plan difficult. Businesses benefit greatly by moving to a more flexible and opportunistic corporate decision-making discipline, where budgets and plans are developed more quickly and more often. What does that mean to strategic planning? The days where a formal year-long budget is the be-all end-all are over. Instead, plans are meant to be evaluated and re-evaluated ad nauseam. The session will discuss CenterBridge, and you’ll see firsthand what an adaptable planning system should look like.


  • Patrick Flynn, senior forecast analyst of resource management at Liberty Mutual Customer Response Center
  • Ric Kosiba, president of Bay Bridge (News - Alert) Decision Technologies
  • Patrick Barnard, senior Web editor at TMC 

Register in advance for “Session 3 – Using Sophisticated Planning Software, Liberty Mutual, Discovers New Opportunities.”

“TMC’s Webinars are a tremendous resource and an excellent way to provide training on highly relevant topics, and the fact that it is offered at no-cost to attendees is a huge benefit in these trying economic times” said Rich Tehrani, CEO of TMC. “Webinars are also a great way to introduce vendors to possible customers in a mutually beneficial and informative manner that often leads to productive relationships.”

TMCnet Webinars feature live, interactive presentations covering relevant topics, presented by top industry executives. Attendees watch and listen to the presentation as it happens over their computer, and have the opportunity to submit questions to the speaker(s) in real-time. The TMC Webinar program typically attracts 300 to 500 registrants per event.   

All TMCnet Webinars are archived and available on-demand for up to 18 months.

Companies interested in sponsoring their own Webinar event can contact either Jim Spangenberg (companies beginning A-P or numbers) at 203-852-6800, ext. 211 or by e-mail at JSpangenberg@tmcnet.com; and Joe Fabiano (companies Q-Z) at 203-852-6800, ext. 132 or by e-mail at JFabiano@tmcnet.com

For more information, visit www.tmcnet.com.

About TMC

Technology Marketing Corporation (TMC) is a global integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,500 in Quantcast's (News - Alert) Top U.S. sites, placing TMCnet in the nation’s top .03 percent most visited Websites. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO (ITEXPO (News - Alert)); 4GWE Conference and M2M Evolution (in conjunction with Crossfire Media); Digium|Asterisk World (in conjunction with Digium (News - Alert)); and Smart Grid Summit (in conjunction with Intelligent Communication Partners).

TMC also serves technology professionals with industry-specific Web sites: IT.TMCnet.com, 4G-wirelessevolution.TMCnet.com, M2M Evolution.com, Smart-Grid.TMCnet.com, Smart Products Ecosystem, Robotics.TMCnet.com, Cable.TMCnet.com, Satellite.TMCnet.com, Green.TMCnet.com, Healthcare.TMCnet.com, and Education.TMCnet.com

For more information about TMC, visit www.tmcnet.com.

About Bay Bridge

Bay Bridge Decision Technologies provides strategic analytic and long-term planning solutions to the contact center industry’s top brands. Bay Bridge’s CenterBridge suite of software applications support the executive analytics and strategic performance management needs of companies seeking innovative strategies for managing its complex customer contact centers, branch locations, and processing organizations.

Edited by Tammy Wolf

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