COCC, a provider core technology services for financial institutions such as business process management, and EFT Source (News - Alert), Inc., a provider of card programs and secure personalization of ATM cards and debit cards, recently entered into an agreement to offer clients from COCC’s bank and credit union the ability to issue secure debit, pre-paid as well as reloadable cards on site. This will be available within the branch business channel.

The partnership has enabled COCC to implement its innovative and flexible core technology platform with Card@Once, which is EFT Source’s patented instant issuance solution. Card@Once is PCI (News - Alert) DSS-certified and will be issued to significantly reduce delivery time for new and emergency card replacement.

Richard A. Leone, president and CEO of COCC, said, “Our partnership with EFT Source and integration of Card@Once demonstrate the power and flexibility of our advanced core technology. This instant issuance product strengthens our client partnerships because it delivers immediate customer satisfaction, improves operational efficiency and delivers significant cost savings – all necessary competitive advantages in today’s financial services market.”

COCC’s clients will now have the ability to immediately issue cards directly through COCC’s advanced core platform. They will also be able to deliver cards to customers in minutes instead of having them to wait for a number of days. This solution will result in increased levels of customer satisfaction and convenience, higher activation rates, greater interchange revenue and cost savings of up to 30 percent over traditional issuance methods.

Bill Dinker, president of EFT Source, said, “Today, 74 percent of account openings occur within the branch, making instant issuance critical to maximizing customer satisfaction while delivering the additional benefits of cost savings and increased revenue. As a COCC partner, we are working together to provide a secure, seamless instant issuance platform for financial institutions to differentiate themselves in today’s retail banking environment. We’re excited about this partnership and look forward to driving the next wave of innovation in branch profitability.”


Edited by Rachel Ramsey