Corporate Performance Management

Corporate Performance Management

March 25, 2011

MAXIMUS Recognized for Business Performance Management by Gartner

MAXIMUS, a provider of government services worldwide, has been recognized by Gartner (News - Alert) as the Overall Winner of 2011 Excellence in Business Performance Management Awards.

In addition, the company was also selected as Gartner's 2011 BPM Project/Program of the Year.

This award recognizes MAXIMUS’ leadership and innovation in BPM implementation, according to company officials.

Bruce Caswell, president and general manager of MAXIMUS Health Services, said, “We believe this award demonstrates our commitment to drive continuous business process optimization to help our government clients receive the highest level of services and meet the unique needs of public program beneficiaries.”

MAXIMUS, in partnership with Progress Software, developed the Progress Savvion BPM solution to get a dashboard view of their business processes and increase the ability to flexibly respond to policy changes. This helped the company better align resources while ensuring that they meet the required service levels for critical public programs.

The company has already implemented the solution across select Medicaid and CHIP programs, which resulted in improved visibility into its business processes, efficiency and greater certainty in achieving contractual outcome, company officials said.

The Progress Savvion BPM solution, in combination with the operational expertise of MAXIMUS, provides government clients the confidence that their program beneficiaries can effectively go through the process of establishing, maintaining and renewing health care coverage.

MAXIMUS uses the Progress Savvion BPM solution at every stage of the process lifecycle. This include implementing processes modeling for new business opportunities, identifying potential risk, areas for improvements and staffing needs for current projects.

Within one year after deployment, MAXIMUS reaped the benefits of leveraging the Progress Savvion BPM solution with improved resource utilization and workflow. The BPM solution has allowed the company to help its clients understand how changes could affect their business by running real world “what if” scenarios

According to Michelle Cantara, vice president of Business Process Management at Gartner, success in the adoption of BPM is heavily dependent on the ability to tackle people, process and technology issues at the same time.

“Providers of business process services who use BPM provide their clients with much more than cost takeout,” Cantara added. “They are able to offer clients higher degrees of process quality and agility, and they can pinpoint the gaps in the process handoffs, which can greatly reduce risk.”

The 2011 Gartner BPM Excellence Awards will be presented at the Gartner BPM summit in Baltimore, Maryland on April 28, 2011.

In another such recognition, BenchmarkPortal, the keeper of the Purdue University (News - Alert) Center for Customer-Driven Quality database of contact center metrics designated MAXIMUS' MassHealth Call center as a Certified Center of Excellence.

Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.

Edited by Tammy Wolf

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