TeliaSonera (News - Alert) has increased its customer focus by changing its operating model. The new operating model will be launched on April 1, 2014, giving clearer local accountability and governance to the company.
Change in the model has also improved sustainability and compliance for TeliaSonera. Moreover, it has enhanced the company’s ability to provide a better experience to its local customers.
“We believe this model will enable us to offer our customers a better service at the same time as it clarifies accountability for our performance,” said Johan Dennelind, president and CEO of TeliaSonera.
TeliaSonera has planned to group its country structure in three geographic areas; Europe, Eurasia and Sweden. The company has begun searching for the right people to head the new key functions.
The scheduled date to launch the new operating model is approaching and TeliaSonera is preparing by adapting processes and supporting systems. All financial reports according to the new structure will begin from the second quarter of 2014.
“The countries will be the leading dimension in this new operating model, which is where we interact with the customers,” added Dennelind. “We don’t remove the business area layer from the existing organization. Instead we strengthen the local operations and the mandate for Group functions to drive strategic questions and improve governance.”
TeliaSonera was in news earlier this year for signing a partnership with global IT services and cloud hosting company SingleHop.
In addition to evolving SingleHop's international network reach and carrier diversity, this partnership is designed to provide additional redundancy and overall flexibility of SingleHop's network.
"Our ultimate goal is to increase visibility and customer reach, as well as to improve latency, performance and flexibility within our network," said Andy Pace, chief operating officer, SingleHop. "With that said, we are focused on the big picture, and look forward to establishing even more partnerships in the coming months."
Edited by Cassandra Tucker