Earlier this week, Oracle (News - Alert) announced that phase one of Project Synergie, its business and IT transformation focused on convergence, customer-centricity and quality of service, has been completed by Monaco Telecom.
The implementation of Oracle Communications Billing and Revenue Management and Oracle Communications Order and Service Management was included in this phase of the program.
In the Principality of Monaco, providing fixed, mobile, Internet and television services to both consumer and enterprise customers, Monaco Telecom is the incumbent communications service provider in the country. Monaco Telecom needed to more rapidly launch innovative bundled services when facing new competition.
However, its legacy IT platform had become too expensive to maintain or upgrade and thus could not support service bundling as needed. Monaco Telecom is therefore merging multiple service silos into a single billing and customer care platform to overcome these challenges.
For all current and future product lines, Monaco Telecom selected Oracle because its market-proven, commercial-off-the-shelf solutions can provide a convergent billing and customer care platform. To manage the product implementation and complete the data migration from the legacy system to the new platform, Monaco Telecom selected Oracle Communications Consulting in order to get maximum benefit from their Oracle investment.
Oracle President Mark Hurd (News - Alert). Image via Shutterstock
With the completion of this initial phase Monaco Telecom can:
- Provide mobile customers targeted discounts and rewards when they purchase multiple services, maximizing up- and cross-sell opportunities and encouraging customer loyalty
- Build new mobile price plans, promotions or discounts in a matter of days, rather than the several months previously required
- Improve customer satisfaction by more quickly and accurately capturing and fulfilling orders
- Reduce operational expenses by minimizing the number of custom interfaces between applications and standardizing data interfacing methods with a service-oriented architecture
Furthermore, Monaco Telecom will reduce its total cost of ownership and complexity of future upgrades, by reducing the number of customizations to Oracle Communications Billing and Revenue management by 80 percent over its legacy system.
Edited by Braden Becker