Proctor Financial, Inc. (PFI), a lender placed insurance provider offering insurance products and administrative services to financial institutions on a national basis, recently announced that it has been certified as a Center of Excellence by BenchmarkPortal (News - Alert). This is for the second straight year that the company has been recognized by BenchmarkPortal.
"This award exemplifies the continuing commitment to quality embraced by our agents, team leader, supervisors and manager in our borrower care center. Our robust training program and innovative call center management system is designed to ensure that we continue to deliver a high level of service to our clients' borrowers. We are very proud of our outstanding cell center personnel," said Paul Glantz, president of PFI, in a statement.
Proctor Financial Inc. (PFI) provides lender-placed hazard insurance products for borrower and bank-owned properties directly through financial institutions or indirectly through property and casualty insurance agents working with these entities. Founded in 1884, PFI has pioneered the concept of lender-placed insurance (also called “force placed insurance” in some circles) in the 1970s.
Working with six AM Best carriers rated “A-” or better, PFI partners with many lenders nationwide to offer competitive products and services geared toward specific business needs. PFI has also developed a suite of subsidiary insurance products to fit the needs outside traditional lender-placed programs. The company is a wholly-owned subsidiary of Brown & Brown, Inc., an independent insurance intermediary in the United States.
Bruce Belfiore, CEO & Senior Research Executive at BenchmarkPortal, states, "The achievement of the Center of Excellence represents a contact center's commitment to delivering customer service that is both effective and efficient. It is the culmination of important initiatives that were undertaken to achieve sustainable service excellence. We applaud Proctor Financial, Inc.'s commitment to superior customer service."
Edited by Brooke Neuman