Cicero Inc. launches a new product called Cicero XM Discovery to assist organizations in identifying potential areas for improvement in business processes, compliance, training, and application usage.

Cicero XM Discovery is a lightweight, easily deployed, and configurable tool to capture desktop activity at the end user desktop and to record that activity either locally or in a central data store. This data includes information about the applications and windows that a user works with, the web pages they visit, when data is copied and pasted, and more. This usage data enables business analysts to gain a much deeper understanding of the frequency and time spent on particular tasks and how applications are used to target areas for process improvement, increasing end-user productivity.

Using Cicero XM Discovery, companies can now quickly examine application usage and identify areas for process improvement. They can capture, analyze, and focus on key performance indicators and metrics while monitoring for potential business rule, compliance, and company policy issues. They supply desktop activity data to third-party enterprise analysis and reporting applications (e.g., BI, BAM, BPM, WFM)

"Cicero Discovery enabled our ability to rapidly implement a process to monitor, report and analyze desktop-level workflow events for our client's call centers and back-office operations. This allowed us to better define the cost benefits of our desktop integration projects and then statistically prove the results," said Edward J. Goldgehn, VP and lead solutions architect, Innoverse Services Network, Inc.

"Cicero XM Discovery is an excellent strategic analysis tool for companies to gain needed visibility into their operations," stated Tony Castagno, CTO of Cicero. "By monitoring and capturing desktop activity, you not only have access to valuable data to target training, business processes, and compliance, but also information that you can use to optimize your desktops to improve operations and significantly reduce costs."

Cicero Inc., founded in 1988, provides solutions that enable business transformation of enterprise interactions across companies and government organizations. Cicero XM technology delivers this capability via a combination of desktop integration, automation, presentation and analytics capabilities, built to transform customer interaction into the marketing and branding asset a company can own. Cicero stands out among other software solutions for its ease of configuration and change control, providing the ability to deliver actionable intelligence through efficient combination of telephony and interaction data, and delivering more benefits with an ROI.

In related news, the company has signed an OEM agreement with dvsAnalytics, Inc., a provider of data, video, speech recording and analytics. Under the agreement, dvsAnalytics will bundle Cicero's desktop integration and automation technology as part of its Encore Technology Suite. Learn more at www.ciceroinc.com.