Rostrvm Solutions (News - Alert) is one of the leading providers of contact center software applications that help call centers and contact centers work efficiently and effectively. The company recently announced that as a part of its training package, it will now be introducing new certified qualifications. The company is also pleased to welcome Ben Alexander to its Training team.
Prior to this Alexander had worked with LANDesk, Touchpaper (News - Alert) and royalblue and has experience in both Support and Training. He understands the business from both sides and is a genuine ‘people person’ having over 15 years of solid industry experience.
In a release, Alexander said that, “It’s a bit like looking under the rocks in the rock pool – on the surface you think you see the whole picture but you have to delve deeper to find hidden issues –the gaps in knowledge that, when addressed, can totally revolutionize operations and performance. We don’t have an ‘off the shelf’ training package – to make it meaningful we look at everything and everyone involved in the process – what they are using and who uses it – and come up with a cost-effective training program.”
The training that is currently on offer by Alexander and Rostrvm’s project managers will be headed up by Adam Cohen. Rostrvm also offers refresher courses, for example, when new product releases come out, so that the full benefits can be gained. The company provides training on site or in its offices which is one of the advantages of being a UK-based company.
Alexander went on to say that, “Contact center staff that have had some great training will tell you how fantastic it feels to have the tools and knowledge they need to meet their goals, without having to turn to the Support department for help every five minutes. It saves our customers time and money to address the areas where training is needed and ensures employees feel empowered and valued.”
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Carolyn John is a Contributor to TMCnet. To read more of her articles, please columnist page.
Edited by Jennifer Russell