Corporate Performance Management

Corporate Performance Management

November 23, 2010

TOA Technologies Unveils New Version of Mobile Workforce Management Solution

TOA Technologies, the cloud-based provider of predictive mobile workforce management and pro-active customer communication software solutions, released the latest version of its browser-based mobile workforce management solution, ETAdirect 4.0.

The company’s ETAdirect mobile workforce management solution combines a full suite of integrated field service and appointment tools in one Web-based application. It focuses on delivering a unified and enhanced customer experience via intelligent, automated and predictive customer communications.

The ETAdirect facilitates users to plan, schedule, dispatch, monitor and communicate in real-time with client customers who are waiting for service and delivery appointments, back-office employees, and field and mobile employees. It is accessible via any Web-enabled mobile device on any platform. The dual mode automatic online/offline capability of the solution allows field users to access essential work-related information when a mobile employee goes out of service range and the mobile device is out of coverage in an offline mode.

According to TOA, the latest version of ETAdirect enhances the company’s powerful and complete mobile workforce management solution with innovative new features including offline browser capabilities for improved mobility.

TOA's ETAdirect 4.0 has also been provided with other innovative, new management functions,such as enhanced real-time dashboard visualization, support for multi-appointment work orders, context aware collaboration, and more.

With the help of ETAdirect 4.0, users can view dashboard reports based on Google’s (News - Alert) advanced visualization. Managers can have real-time snapshot of field operations, thereby allowing them to proactively respond to issues on any modern browser-enabled device, such as the iPad, iPhone 4 or Android (News - Alert), anytime, anywhere.

Apart from supporting multi-appointment work orders, the ETAdirect 4.0 also supports dynamic team job assignments. It can process jobs that require multiple people and equipment to perform. Consequently, this enhances end-to-end, seamless management of mobile workforces and teams.

Yuval Brisker, president and CEO of TOA Technologies (News - Alert), said in a statement, "Our mission is to help companies provide their customers with the best service experience possible. TOA customers typically have very complex appointment-based field service environments and attaining this goal is not simple. As the only cloud-based provider of enterprise-class mobile workforce management, TOA has a unique responsibility to provide long-term innovation to its customers, and to ensure that they always stay on the cutting edge.”

Brisker added, "Every company with a mobile workforce experiences a disruption in information delivery and customer service when employees travel outside wireless coverage range or in areas with there are very weak signals. ETAdirect's ground-breaking offline capabilities allow those employees to access all relevant work-related information using their mobile browser in an offline mode. TOA automatically caches data in the browser so employees can continue providing great customer service regardless of their phone service signal strength."

Jayashree Adkoli is a contributing editor for TMCnet. To read more of Jayashree's articles, please visit her columnist page.

Edited by Tammy Wolf

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