Human Capital Management

Human Capital Management

March 15, 2013

GTECH Implements Infor HR Service Delivery, Case Management Application

GTECH Corporation, a provider of gaming technology solutions, has implemented the Infor Enwisen HR service delivery knowledgebase and case management applications.

Richard Irving, director HR Shared Services and project manager, GTECH, said, “Our previous human resources webpage lacked ease of use and strong search functionality, making it difficult to locate information.”

“With Infor, employees can look for answers in the Knowledgebase on their own before logging a question in Case Management. This frees up time for our human resources staff while preserving a high level of service to users. We also like that the secure environment is available in the cloud 24/7 from work or home on a variety of devices,” Irving added.

Infor’s business application software will help the human resources department of GTECH to manage more value-added projects within the business, using the Infor applications instead of performing only tactical service functions, officials said.

GTECH will benefit greatly from the easy access to consolidated human resources information, which will reduce day-to-day inquires of the HR staff. This will in turn increase efficiency and revenue by saving significant time.

Infor Enwisen HR service delivery reduces manual, process-driven tasks for GTECH’s human resources department.

According to officials, GTECH will be implementing this new application in the cloud, delivering users optimum security and continuous access to human resources information from anywhere, even while traveling.

Also, the Infor Knowledgebase and Infor Case Management applications were customized according to requirements by GTECH. This enables alignment with company-wide branding, ensuring a unified point of reference for HR.

Infor Knowledgebase also serves as a unified repository for human resources data, and using the search feature, employers can get their queries answered. This saves time as the number of queries reaching the HR department is significantly lower.

Infor Enwisen HR service delivery provides users with details pertaining to paychecks and payment history by integrating with GTECH’s existing payroll application.

“Cloud deployment of Infor HCM applications is a valuable decision for businesses like GTECH because it provides employees with access to HR information from virtually any location, and reduces hardware and maintenance costs,” commented Amy Ihlen, industry strategy director, Human Capital Management, Infor.

In 2012, Infor unveiled a cloud-based product of its suite of applications for the equipment industry. Infor Equipment assists users in centralizing important data from production, sales, service, warranty, finance and rental with a single, scalable business system to encourage strategic and profitable operations.

Edited by Braden Becker

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