Human Capital Management

Human Capital Management

February 02, 2012

Motiv8 Solutions Announces Strategic Alliance with Red Letter Days B2B

Motiv8 Solutions, contact center employee reward and recognition experts, have entered into a strategic alliance with Red Letter Days B2B, one of the UK’s most innovative employee reward firms. The pact aims to offer UK contact center operators a unique and unrivaled motivation and monetary reward offering.

“By combining immediate, consistent and automated recognition with the allocation of points that can be redeemed for cash; the innovative Red Letter Days B2B Lifestyle platform, allows us to get the best of both worlds,” said Dan Gray, director at Motiv8, in a statement.

Red Letter Days B2B Lifestyle platform targets the low cost, frequent reward market, making it an ideal fit in the help desk and contact center environment.

Officials with Red Letter Days B2B said that Lifestyle has the most flexible and extensive range of entertainment and leisure treats, available for use with a single voucher and provides employees online access to some of the biggest home entertainment, fashion and beauty brands.

“The reward element, we have got covered and our Lifestyle product will prove to be the industry benchmark,” said Heather Rogers, sales director at Red Letter Days B2B.

Rogers said that working with Motiv8 V2 Pro allows the company to offer the customers the certainty that the allocation of the recognition and reward occurs at the optimum psychological point.

“It also has the added benefit to tailor the system so that rewards are only given for incremental effort which makes our business cases bullet proof and the envy of the industry,” he said.

Motiv8 Solutions are experts in the field of employee motivation. The company’s unique, cloud-based Motiv8 V2 Pro Solution, aimed at call center environments worldwide, improves the motivation, competency and inclusion of employees, resulting in greater engagement, capability and commitment.

Officials with Motiv8 Solutions pointed out that Motiv8 V2 Pro is essential to businesses with contact centers in recognizing great employee performance, automatically and as soon as it occurs.

According to company officials, the benefit of this is highlighted in research which shows that the closer the recognition is to the event, the more motivating the outcome.

Company officials said that traditionally, the nature of most contact centers and help desks makes this impossible, which is why Motiv8 V2 Pro is proving so popular.

In other news, Motiv8 Solutions recently announced that it has advanced into the rapidly expanding contact center market in Poland and the Czech Republic with the successful expansion of its business operations within these territories.

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Anil Sharma is a contributing editor for TMCnet. To read more of his articles, please visit his columnist page.

Edited by Jennifer Russell

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