Human Capital Management

Human Capital Management

October 26, 2010

AMS to Handle Santander's UK Recruitment and Employer Branding

As the leading provider of world-class talent and resourcing capability, Alexander Mann Solutions will deploy Recruitment Process Outsourcing (RPO) solution across Santander’s U.K. central specialist and contact centre, as well as global banking employee categories. Santander is one of the worlds most successful and well-know banks with over 1,000 branches within the U.K., serving more than 25 million customers.

Following a competitive tender process, Santander awarded Alexander Mann Solutions with a three year contract whereby the off-site as well as on-site AMS team will handle all of Santander's professional and specialist recruitment. AMS will also be involved in the contact center hiring in the U.K., along with the Global Banking hiring with the total hiring per annum expected to cross 2,000 hires. Full range of resourcing services will be included as an essential part of the innovative RPO solution such as employer branding, candidate sourcing, recruitment process management and assessment and selection delivery.

According to Cameron Bird, HR Operations director for Santander, Santander is committed to providing the best products and services to their customers by leveraging the highest talent available. In a press release, Cameron said, “Having a world-class resourcing function is therefore absolutely essential in order to attract and retain the best people in the market. We are confident that, by selecting Alexander Mann Solutions as one of our recruitment partners to design, manage and implement our end-to-end recruitment processes, we have brought in a market leading partner to help us maintain and indeed improve our market position and continue to deliver high quality services to our customers.”

As U.K.'s leading personal financial services companies, Santander is the country’s largest provider of mortgages and savings. The Alexander Mann Solution was selected so as to complement Santander’s talent function with an added end-to-end strategic support. The deployed AMS solution will not only reduce cycle times but also improve employee retention as well as candidate quality. Alexander Mann Solutions are based on the shared belief that people are the foundation for success and delivers on this by providing innovative and measurable outsourcing and consulting services.

Carolyn John is a Contributor to TMCnet. To read more of her articles, please columnist page.

Edited by Jaclyn Allard

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