Reality Check

Reality Check

July 29, 2010

Pegasystems Rolls-Out New Warranty Claims Case Management Solution

By Jayashree Adkoli, TMCnet Contributor

Pegasystems Inc., a provider of customer relationship management “CRM” solutions, has unveiled a new Warranty Claims Case Management solution

The new solution provides product organizations with the visibility, transparency and control required for effective warranty claims management as well as provides product organizations with operational productivity improvements that are only attainable via a business process management approach.

According to officials with Pegasystems (News - Alert), its Warranty Claims Case Management solution leverages the company's patented Build for Change technology to provide the agility required for dynamic business.

The new Pegasystems Warranty Claims Case Management is an end-to-end Claims solution that delivers true multi-channel, intent-driven claims automation and control. This helps in improving experiences of both customer as well as dealer.

In addition, the new offering features full life-cycle case management and control capabilities that manage and monitor the case through resolution, tracking service level agreements “SLAs” for every claim unit or repair order. It leverages legacy investments for faster time to market.

Alan Trefler (News - Alert), founder and CEO of Pegasystems, said, "Applying the power of our Build for Change technology to the challenges of end-to-end warranty claims case management brings huge returns for our clients, both in productivity improvement and increased cash flow."

"This new solution demonstrates how Pegasystems' unique combination of powerful rules processing, dynamic case management and cross-channel customer relationship management offers the ideal approach to handling the many different rules, situations and conditions that affect managing and executing a high volume of warranty claims."

Jayashree Adkoli is a contributing editor for TMCnet. To read more of Jayashree's articles, please visit her columnist page.

Edited by Stefania Viscusi

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