LogMeIn (News - Alert) has announced that the company has completed the acquisition of Bold Software, a provider of Web chat and customer communications software.

LogMeIn acquired substantially all of the net assets of Bold Software for total consideration of approximately $16.5 million in cash under the terms of the transaction. To deliver a comprehensive suite of essential cloud-based customer care services, LogMeIn plans to continue to offer BoldChat as a standalone offering while integrating the BoldChat service with its other product lines. This is expected to include its flagship remote support offering, LogMeIn Rescue.

“We're seeing a shift in the way companies are approaching customer care, as well as the ways they are gauging its impact and effectiveness,” said Michael Simon, CEO of LogMeIn. “Where just a few years ago, self-help and deflection may have been the predominant approach, companies are now seeking opportunities for meaningful engagement with their customers and prospects. We believe this acquisition significantly expands the unique services we can offer to help facilitate customer engagement.”

Used by thousands of retail, financial services, manufacturing, software, and telecommunications organizations, Bold Software's BoldChat product line is a premier live chat and click-to-call customer service solution. To remotely diagnose and resolve technical issues, LogMeIn's customer care services are used by tens of thousands of helpdesks and call centers – 50 of the world's top mobile operators, support organizations like Best Buy's Geek Squad, and OEMs like Sling Media (News - Alert).   

Recently, the company launched a free mobile app to offer its remote desktop capabilities to even more iPads and iPhones. This app will feature the same remote access experience that is available in LogMeIn Ignition the third party iPad app. Also the new app allows iOS owners to view, access and control their PCs or Macs remotely from their iPad or iPhone (News - Alert). The app is compatible with LogMeIn’s flagship free remote access offering, LogMeIn Free.

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