Governance, Risk & Compliance

Governance, Risk & Compliance

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August 05, 2010

Cognizant Tops the EquaTerra Client Satisfaction Rankings with a Score of 79 Percent



Cognizant, a premier global provider of information technology, consulting, and business process outsourcing services, announced it has achieved the top clients satisfaction rankings in the 2009-10 Europe ITO Service Provider Performance and Satisfaction study carried out by EquaTerra (News - Alert), a well known provider of expert advisory services in information technology and business process transformation.

25 service providers were evaluated by the study based on an assessment of more than 2,000 client engagements and feedback of the CFOs, CIOs or their direct reports from more than 750 of the top IT spending organizations across 12 countries in Europe. Cognizant not only topped the general satisfaction ranking with a score of 79% but it also emerged as the only service provider that has no dissatisfied clients among those surveyed as part of the study.

Cognizant topped the rankings in seven of the eight parameters the study focused on including Relationship Management, Innovation, Transition, Quality, Price, and Risk.

“We are proud to have topped EquaTerra’s performance and satisfaction rankings for Europe,” Francisco D’Souza, President and CEO, Cognizant, said. “Over the years, we have made significant investments in bringing our industry-leading, client-focused processes to Europe. Our high-touch relationship model, deep domain expertise and consulting skills, our unique reinvestment philosophy, and our ability to build strong multicultural teams around the globe have helped our customers navigate structural changes in the economy and their businesses, enabling them to stay efficient, effective and innovative. As a result, we have become one of the fastest growing companies in Europe while maintaining the highest client satisfaction levels in our industry.”

“Cognizant received excellent feedback from their clients and outstanding scores for all Key Performance Indicators,” Jef Loos, Head of Research for EquaTerra in Europe, said. “Cognizant also had not one dissatisfied client, which makes the company the best performer among the top 25 IT outsourcing service providers that we evaluated.”

In related news, Gordon Coburn, Chief Financial and Operating Officer of Cognizant will present at the 12th Annual Pacific Crest Technology Leadership Forum on Monday, August 9th, 2010.


Deepika Mala is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.

Edited by Marisa Torrieri
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