Governance, Risk & Compliance

Governance, Risk & Compliance

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January 20, 2011

Moving Towards AODA Certification, Miratel Looks To CSR Expansion



Providing professional fundraising services, Miratel Solutions has completed first phase of the Accessibility for Ontarians with Disabilities Act (AODA) certification, and their focused dedication is reflected in their Corporate Social Responsibility (CSR (News - Alert)) principles that include extensive green initiatives as well as social justice.

Passed in June 2005, the AODA aims to create standards to improve accessibility across the province of Ontario. The benefits involved are accessibility standards that will enable disabled Ontarians to achieve accessibility with respect to goods, services, facilities, accommodation, employment, buildings, structures and premises.

With the development of the accessibility standards, the certification will ensure persons with disabilities are provided for by the Government of Ontario and the private sector.

As a highly visible Toronto call center, Miratel with its 300 employees are expanding on their CSR values by committing to AODA standards and certification. By January 2011, all of Miratel’s staff members are expected to be trained and tested for the certification under the keen guidance of Certified Human Resources Professional (CHRP), Sonia Iafrate, and Business Development Manager, Desi Cabrera.

In addition to AODA certification, Miratel’s broad range of social justice mandates includes    adherence to internationally accepted legal principles of the residing country, respect for employees’, customers’, and suppliers’ privacy rights while supporting them using documented policies and extensive PCI (News - Alert) compliant data security features within the facility as well as promoting equal opportunity and unbiased work environment for all employees.

Miratel also implements an Employment Equity Policy and Program that ensures that no person is rejected based on reason unrelated to ability while correcting the conditions of disadvantage in employment. These groups involve women, Aboriginal peoples, persons with disabilities and members of visible minorities.

To maintain a safe and healthy environment, Miratel implements a Health and Safety program complying with the Occupational Health & Safety Act and other applicable legislation. St. John’s CPR course is completed by select employees to assist during emergency situations. All suppliers and distributors are tested for compliance with applicable laws as well as business ethics principles including fair wage and fair labor standards.

Maintaining a distinguished client base including some of Canada's largest and most reputable nonprofit organizations, Miratel said it is is committed to build on their reputation as a leading CSR business.

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Carolyn John is a Contributor to TMCnet. To read more of her articles, please columnist page.

Edited by Janice McDuffee
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