JustGiving, an innovative sponsorship fundraising service that enables charities to raise funds online through direct donations, boosted its social business by partnering with the well-known cloud contact center vendor NewVoiceMedia (News - Alert).
“We’re excited to have JustGiving on board and be helping them deliver customer service excellence to thousands of worthwhile charities and the fundraisers supporting them,” noted Jonathan Gale, CEO at NewVoiceMedia.
NewVoiceMedia’s ContactWorld offers a suite of integrated call center technologies that are expected to enhance efficiency in call handling and increase customer satisfaction to its users. By providing customers agents with technology and information that helps resolve issues faster, interaction between agents and customers becomes more rewarding.
The innovative telephony solution from contact center vendor NewVoiceMedia helps JustGiving to provide an easy-to-use, personalized, true cloud solution overcoming the limitations of the traditionally expensive, complex contact center capabilities.
“We aim to give our users the best possible experience when giving online, so being able to recognize callers and deliver a personalized service is invaluable,” observed Katy Stokes, IT Service Manager at JustGiving.
In addition, JustGiving can also access a full suite of tools in the cloud that position it to be more flexible to changes in demand, enabling it to work anywhere at any time. Also, by providing more visibility to its entire contact center operations, the company hopes to improve overall service, help the business get complete control over its customer experience, empower agents and add more value to business.
JustGiving, launched in 2001, has enabled over 21 million people to raise money for over 13,000 charities and causes. It claims that more charities recommend it than any other online fundraising platform. Hence its current relationship with NewVoiceMedia is expected to keep that reputation intact.
In related news, BMJ has entered into a strategic alliance with NewVoiceMedia to implement NewVoiceMedia’s new cloud contact center offerings to improve customer service and inside sales business.
Edited by Ryan Sartor