Financial Technology

Financial Technology

February 05, 2013

Hyland Software Hits the 5,000 Customer Landmark

Hyland Software has been providing financial institutions — including banks, credit unions and lending organizations — with its enterprise content management (ECM) suite, OnBase, for more than 20 years, helping them better manage documents and provide better service to their customers. The company is celebrating the fact that it has delivered OnBase to its 5,000th financial services customer, 3Rivers Federal Credit Union (FCU).

"Reaching the 5,000 financial services customer is a huge milestone for us. It shows the ongoing value that ECM brings to financial institutions to become more efficient in their processes and comply with industry regulations," said Michelle Shapiro, Hyland's financial services industry marketing manager, in a statement. "3Rivers is the perfect representation of this milestone, and we're delighted to welcome them as a new customer."

Located in Fort Wayne, Indiana, 3Rivers FCU was no stranger to the benefits of an ECM solution before choosing OnBase, having previously relied on a different ECM solution. However, as its needs changed, 3Rivers found that its ECM solution wasn't capable of keeping up with the company's new requirements. As such, 3Rivers was on the lookout specifically for a solution capable of keeping up with its growth.

The credit union ultimately decided on OnBase after attending Hyland Software's annual user conference, during which it became clear that the company would be able to keep pace with 3Rivers. Indeed, Hyland aims to become a partner with its customers, helping them to leverage ECM to its fullest degree to achieve increased efficiency, speedier operations and outstanding member service.

OnBase's record management functionality will be able to help 3Rivers store records to meet compliance timeframes, as well as purge records that are no longer needed, while its workflow functionality will enable faster member service with mortgage lending.

In January, Hyland Software acquired three new customers — Community Choice Credit Union, Global Lending Services and Minnequa Works Credit Union — while in October, the company released the OnBase Insurance Field Adjuster App, the first of its kind to be developed for Windows 8.

Edited by Rachel Ramsey

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