Branch auditing and maintaining employees’ records are key mechanisms in enhancing organizational reliability, especially for financial institutes. 1st Franklin Financial Corporation has created a strategic partnership with PMG (News - Alert) to streamline its internal operations.
1st Franklin Financial Corporation is a Georgia based financial services institution that offers consumer loans throughout the Southeast.
With this partnership, the financial company will maintain employee records across 266 branches. Presently, the organization has more than 1,000 employees, through 108 branch offices in Georgia, 39 in Alabama, 42 in South Carolina, 32 in Mississippi, 29 in Louisiana and 16 in Tennessee. The organization is serving direct cash loans and real estate loans.
Roger Guimond , EVP and CFO, 1st Franklin Financial Corporation, said in a statement, “To effectively manage all our employee records and our branch audit process, we needed a smarter way to automate our business processes throughout our branches across the Southeast, PMG has enabled us to simplify our processes, freeing up resources to focus on better serving our customer base.”
PMG offers a centralized, unified catalog of services across the enterprise through the familiar interface of online commerce.
With PMG, end users are able to easily and quickly request services, check their status and stay informed on corporate policies and requirements regarding those services-all from one solution. IT users can also define services in business terms, so customers know what is available and what to expect when they request a service.
"Because of sheer size and volume, 1st Franklin Financial Corporation must continually strive to effectively serve its customers as well as manage internal processes," said Joe LeCompte, principal at PMG.
"PMG streamlines business processes for 1st Franklin Financial Corporation by going beyond traditional IT service management. Automating manual processes through PMG SCS (News - Alert) reduces errors, simplifies complex procedures and increases overall business efficiency."
Internal customers can also track of their requests, reducing unnecessary "status update" calls.
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Edited by Brooke Neuman