CyberSource (News - Alert), a Visa company and provider of e-commerce payment management services, signed an agreement with Air China, the national airline of China, for the provision of payment gateway and fraud management services.
Poon Khye Wei, regional director of Greater China and Korea at CyberSource said, “It is an honor to be a part of Air China’s newly launched call center solution. Payments that are made via Air China call centers’ IVR system, supported by CyberSource payment gateway and fraud screening solutions, will protect Air China from fraud and keeping sensitive payment data off Air China’s networks.”
The services will be used by Air China for its international sales and service hotline launched in Singapore, Hong Kong, Australia and the Philippines. It is expected that these services will enhance services delivered to travelers.
CyberSource’s international payment gateway and risk management services will support the 800 hotline number, using Air China’s Interactive Voice Response (IVR) payment services. Soon, more services based on CyberSource’s solutions will be launched in Taiwan, UAE, Thailand and India, said officials.
The fraud-management technology and processes delivered by CyberSource include fraud detection radar, while featuring more than 250 tests for fraudulent activity carried out in few seconds.
This ensures secure cross-border transactions by the payment gateway and payment security services when dealing with multiple payment types, currencies and transaction environments.
Banks, merchants and third-party service providers can leverage the capabilities of the solution to implement more E-Commerce services.
“Our aim is to continue to provide convenience to overseas travelers. As part of our offering, Air China's customer service staff will provide the traveler’s itinerary over the phone and when the traveler is ready to proceed with payment, we will switch the call to the IVR system, supported by CyberSource and the traveler can continue with card number entry and the ensuing checks to complete the payment process,” said an Air China spokesperson.
According to a recent TMCnet statement, a survey from CyberSource revealed that on average, merchants state that 1 percent of online revenue was lost to fraud last year, which translates to an estimated 2011 merchant dollar loss of approximately $3.4 billion.
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Edited by Braden Becker