An effective outsourcing contract can help avoid many of the significant risk factors in the context of large enterprises.
To provide customer interaction management solutions to some utility, insurance, financial services, health care, and communication companies across North America, KUBRA, a customer interaction management solution provider, has signed an agreement with The City of Richmond Department of Public Utilities (DPU).
According t o a press release, the DPU gets five utilities: natural gas, water, wastewater, storm water, and electric street lighting. DPU offers its service to more than 500,000 residential and commercial customers in the Richmond and surrounding metropolitan region.
“KUBRA faced all the industry players in this aggressive battle to earn the trust and technological advantage for the City of Richmond DPU, and we are completely energized to be awarded the opportunity to work with the DPU," said Rick Watkin, president and CEO of KUBRA. "Our extensive client base, strategy and single technology platform for managing the entire customer interaction management cycle positions KUBRA very well in the industry and we look forward to establishing a long and beneficial partnership with the DPU."
This new contract will include outsourced bill print and mailing services, document management, e-billing and self-service, and one-time e-payment solutions.
DPU did an exhaustive Request for Proposal (RFP) to source one strategic partner that could manage all their online and offline billing and payment processes. Key criteria included sophistication on the e-billing front and the ability to support multiple online delivery channels. KUBRA won the RFP and recently implemented the print/mail, document management and e-bill consolidator channels. Phase 2 incorporates a comprehensive Biller-Direct solution, which will anchor future secure email delivery and mobile e-billing strategies.
In other company news, TMCnet reported Nashville Electric Service (NES) has launched a new mobile e-billing solution powered by KUBRA.
Mandira Srivastava is a TMCnet contributor. She works as a full-time writer, ghostwriter and blogger, and has more than two years of experience in print and Web media. She has also worked on company brochures, website content and product descriptions, as well as proofreading and editing content. To read more of her articles, please visit her columnist page.
