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May 25, 2011

Multiven Announces Pay-as-you-Go Network Maintenance Services for Cisco Equipment



A maintenance provider for Internet networks, Multiven has announced monthly pay-as-you-go network maintenance services for all Cisco (News - Alert) equipment. Thanks to this announcement, government, enterprise and education customers can now procure affordable network maintenance services for their Cisco networking infrastructure.

 

Available on a monthly pay-as-you-go model, Multiven Network Maintenance Services (Multiven NMS) now offers customers greater flexibility, choice and value when procuring network maintenance services.

 

Multiven NMS, according to company officials, is a credible alternative maintenance service to Cisco SMARTnet. It provides 24x7 direct-to-expert technical support in addition to all Cisco software bug fixes and updates. Plus, it also extends lifetime support for all Cisco devices including pre-owned and manufacturer “end-of-support” equipment.

 

Peter Alfred-Adekeye, CEO at Multiven, noted that unfortunately as a direct consequence of hefty manufacturer premiums, lengthy and inflexible contract terms, forced equipment obsolescence and budgetary constraints, less than 25 percent of the Internet infrastructure is currently under an active maintenance support contract.

 

He hopes that the “unprecedented flexibility” and “tremendous cost savings” that Multiven NMS affords customers worldwide with pay-as-you-go maintenance services will ensure that no Cisco network device goes un-maintained.

 

Features include: 24x7 Direct-to-ExpertT Technical Support; all Cisco Software bug fixes; Collaborative Asset Manager; Multivendor Knowledge-Base; Online Task Management Tools; and Optional Advanced Hardware Replacement across multiple SLAs including 8x5xNBD.

 

Last year, Cisco entered into a confidential agreement to settle Multiven's antitrust lawsuit that was filed on December 1, 2008. The complaint alleged that Cisco harmed Multiven and consumers by bundling and tying software bug fixes, patches and updates for its operating system and application software to its maintenance services (SMARTnet).

 

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Anshu Shrivastava is a contributing editor for TMCnet. To read more of Anshu’s articles, please visit her columnist page.

Edited by John Lahtinen
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