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February 19, 2013

Alliance Data Retail Services Partners with Fiserv to Offer eBill Distribution



Alliance Data (News - Alert) Retail Services, a provider of branded credit card programs, has partnered with financial services technology provider Fiserv to expand online billing offerings to include eBill distribution from Fiserv.

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The partnership will benefit cardholders of more than 100 Alliance Data credit programs. By incorporating e-bill delivery into their regular bill payment system, cardholders will be able to manage their billing activities, save time, gain financial control and stay organized.

Further, customers can also view and pay bills electronically via 3,800 financial institutions that are part of the Fiserv bill payment network.

Use of e-bills cuts the average time spent by consumers on bill payment in half, according to a Fiserv research. Moreover, the research also showed that e-bill recipients are more satisfied and feel a greater sense of loyalty toward retailers. E-bills are delivered to the website of a financial institution. They are secure, convenient and clutter free. Customers can benefit from several features such as e-mail reminders of payments. In addition to Alliance Data's existing online account management center, customers also get another electronic statement option. 

"We are committed to delivering relevant services as well as an array of choices that appeal to our customers,” said  Dan Finkelman, Alliance Data Retail Services chief marketing officer, in a statement. “This offering further extends our delivery via the online channel to provide an easy and convenient experience for our cardholders."

Alliance Data Retail Services has been a Fiserv client for nearly 15 years. In addition to eBill Distribution from Fiserv, Alliance Data also uses a number of other platforms and products from Fiserv, for decision making through planning, analysis, and regulatory compliance.

"The decision to provide customers with the option to pay their bills via their financial institutions is not only smart, it increases customer satisfaction," said Jardon Bouska, president, Biller Solutions, Fiserv. "Alliance Data currently provides its customers with robust online servicing and account management tools; our solution provides another compelling option, which may appeal to another segment of customers."




Edited by Brooke Neuman
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