The mobile “bill shock” can happen to anyone, anytime when a consumer overuses data applications without an appropriate data plan. Bill shock can be extreme, and can be generally used as a term for the surprise an individual receives on any bill which has higher amount than expected. For businesses, these unexpected bill shocks may affect profitability.
Tangoe (News - Alert), Inc., a provider of communications lifecycle management (CLM) software and related services, has reaffirmed solution support for recent EU roaming rules designed to address the issue of mobile “bill shock.”
According to a press release, Tangoe’s comprehensive CLM solutions, including Real-Time Telecom Expense Management (rTEM), provide visibility and control of mobile expenses for carriers and businesses, enabling compliance with the European Parliament’s regulations regarding roaming on public mobile telephone networks and other potential regulations by government agencies around the world.
“The European Union is only the first of many global entities that may regulate mobile roaming costs. In addition to the requirements of recent regulations, mobile carriers have long recognized bill shock prevention as an essential part of protecting their users and reducing operating costs,” said Daniel Rudich, SVP rTEM business development, Tangoe, Inc. “Tangoe’s solutions take mandated roaming bill caps even further by offering predictive analytics and real-time usage alerts for end users, thereby enabling the elimination of excessive roaming costs before they are incurred. Tangoe’s rTEM solutions provide mobile users with a comprehensive suite of solutions that can protect users from unexpected and costly overages in their mobile bills, allowing them to focus on growing their businesses and optimizing their workforce productivity.”
Tangoe’s rTEM bill shock solution is available to carriers in Canada, Australia, and Latin America. Tangoe helps telecommunication providers to remove barriers of adoption of mobile broadband solutions by offering tools that proactively alert users to device data, voice, SMS, and roaming consumption, as well as usage anomalies.
In other company news, TMCnet reported that Tangoe unveiled a real-time telecom expense management solution, recently.
Edited by Brooke Neuman