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March 26, 2012

ANZ Private & ANZ Trustees Enhances Private Banking Experience with Wealth Presence



ANZ Private & ANZ Trustees, a business unit of Australia and New Zealand Banking Group Limited (ANZ), has introduced Wealth Presence – an exceptionally life-like video meeting experience. Wealth Presence is now available to ANZ Private & Trustee clients in six locations: Queensland (Brisbane), New South Wales (Sydney and Newcastle), South Australia (Adelaide), Victoria (Melbourne) and West Australia (Perth).  ANZ Private & ANZ Trustees partnered with Cisco (News - Alert) and Singtel Optus to design and deploy the Wealth Presence service.

Wealth Presence makes it very efficient and convenient for clients to conduct life-size face-to-face meetings with experts from a wide variety of disciplines. Even if these experts are located hundreds or thousands of kilometers away, yet Wealth Presence users feel as if they are sitting across the same conference table.

Portfolio planning, investment opportunities, complex banking, capital markets, personal insurance, estate planning and wealth management becomes easier with the help of tailored on-demand video conversations, face-to-face interactions with clients, private wealth managers and specialists on more complex and abstract transaction.

In a press release, Catherine McDowell, managing director of ANZ Private Wealth, said, “Wealth Presence is another example of how ANZ Private & ANZ Trustees is taking advantage of innovative technology to differentiate and deliver unique and superior service to clients who can now virtually tap into the deep experience of our team of experts located nationwide and globally – in sites such as Singapore, Hong Kong and New Zealand.”

She added, “As ANZ Private & ANZ Trustees places strong importance on building relationships with clients, we believe the realistic face-to-face experience Wealth Presence creates is a natural extension of this and transforms the flexibility and convenience of the client experience.”

Cisco TelePresence unites ultra-high definition video, spatial audio, specially designed meeting rooms and interactive elements to generate an immersive, lifelike "virtual meeting" experience that realistically conveys the body language and human elements that are so critical to interactive discussions.

With integration into ANZ Private's enterprise groupware application Microsoft (News - Alert) Outlook and "one button to push" to start meetings, Wealth Presence meetings are easy to schedule and start so the focus remains on the meeting not the technology.

Wealth Presence assists to increase client-interface frequency and the creation of longstanding business relationships between clients, private wealth managers and specialists irrespective of geographic location. Furthermore, by providing clients with timely access to the expertise required to make decisions regarding complex financial products, Wealth Presence plays a major role in improving customer loyalty.  

ANZ Private & ANZ Trustees provides specialists virtually on site at private bank locations through Wealth Presence so they are available on demand and in person for clients. Wealth Presence also aligns with corporate green agenda as it has a positive impact on ANZ's overall carbon footprint.

Cisco was recently in the news when it released a third generation fabric computing platform.





Edited by Jennifer Russell
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