InFocus Telecommunications has selected TRACT, an activity, rating and subscription billing platform from Transverse, to enhance its billing and invoicing processes and improve the overall customer experience for its cloud-based PBX (News - Alert) services.

Rick Karlegen, Co-Founder of InFocus Telecommunications, stated the reason why the company decided to deploy the TRACT billing platform was because of the advanced rating and charging functionalities delivered by the solution. Rating and charging capabilities are two essential components for optimizing the billing process for international calls.

In a release, Karlegen, said, "The complexity of international calling rates and the volume of CDRs alone were enough to make us look for a platform that would be capable of rating, metering and billing for anything anywhere. The business will benefit from TRACT's ability to rapidly adjust complex rules, tariffs, taxes, and regulations across domestic and international lines. The rate tables can involve tens of thousands of international rate locations, which can result in millions of call combinations, which TRACT handles without a problem.”

The TRACT platform has improved the way in which InFocus rates, charges and handles billing for both domestic and international telephony and network services. The company is now ready to process Event Records across a substantial section of its customer base.

Scott Lumish, Chief Revenue Officer for Transverse, said, "By sorting through Event Records and managing the many rate plans and service resources InFocus customers use, they can measure for each event - whether a phone call or other 'activity' - as well as determine the direction [inbound or outbound], and the applicable rates based upon the origin-and-destination combination.”