Looking to develop a new Dealer Business System, Nissan North America has selected HP Enterprise Services.
HP Enterprise Services provides end-to-end IT services in applications, business process, and infrastructure technology outsourcing for increased productivity, innovation, and security so businesses can plan for future growth and governments can efficiently deliver citizen services. Recently, the company announced that EDS (News - Alert) will now be called EDS Is Now HP Enterprise Services.
Using a service-oriented architecture, this new system will help the dealers to access new features and improved functionality with a state-of-the-art platform. Apart from offering near-real-time integration between the dealer management systems and NNA’s back-end processing, this system will also allow NNA’s sales, service, parts ordering, warranty claim processing and delivery reporting to accommodate multiple access methods.
“Today’s auto buyers have high expectations for customer service, and technology plays a key role in enabling a positive experience at the dealership,” said Stephen Mason, director, Automotive Sector, HP Enterprise Services. “HP will use its automotive industry and applications services expertise to provide a solution to help NNA and its dealers achieve their business goals with less risk,” he continued.
HP will provide application development, implementation, management and hosting services under Nissan’s direction. It will also provide system certification for the DBS with multiple dealer management system providers. HP also will provide technical support for dealers through a technical service desk environment, the company has announced. Offering HP BladeSystem c-Class enclosures with HP ProLiant server blades, the DBS application will be developed, tested and operated on HP technology.
Recently, Dell’Oro Group published a report covering manufacturers’ revenue, average selling prices and port shipments for Fiber Channel switches and Fibre Channel host bus adapters. The report goes over the challenges of FCoE, and how technology changes may affect storage networking market dynamics, including the relationship among servers, adapters, and switches. The report predicts that the Fiber Channel over Ethernet, FCoE, will gradually replace the Fiber channel.Raju Shanbhag is a contributing editor for TMCnet. To read more of Raju’s articles, please visit his columnist page.
Edited by Juliana Kenny