The WorkForce Management Software Group, Inc. (WFMSG), a budding leader in workforce optimization solutions, has announced that they have become the sponsors of the Society of Workforce Planning Professionals (News - Alert) (SWPP) organization. The workforce management solutions devised by the WFMSG will be showcased at the SWPP Annual Conference to be held from March 23-25, 2011 at the Opryland Hotel in Nashville, Tennessee.
In a release, Daryl A. Gonos, principle for sales and marketing at the WorkForce Management Software Group, said that “Community is particularly appealing to industry professionals with experience with legacy WFM solutions and technologies. The SWPP industry experts demand power, flexibility, as well as, ease of use from their WFM solution. They quickly comprehend that community is a fully realized, scalable enterprise workforce management product that exceeds their expectations. We have coupled powerful and unique features with an all inclusive pricing model and a free upgrade policy. SWPP is the forum that best accentuates these competitive advantages. We are particularly excited to present community to SWPP members and be involved with their upcoming annual conference.”
The fully browser based WFMSG Community endows their clients with such advanced features as product adoption, timely installation and ROI on account of its pairing with an intelligent deployment process. The WFMSG community also offers the advantage of being compatible with almost all of the key telephone systems such as Cisco, Aspect, Interactive Intelligence, AVAYA, Mitel, Noble Systems (News - Alert), Siemens and T-Metric.
In a release, Vicki Herrell, executive director of the Society of Workforce Planning Professionals, said that “SWPP is thrilled to have WFMSG join us as a sponsor for our organization and for the 2011 Annual Conference. Our attendees are all contact center workforce managers and they are actively engaged in our industry. They routinely visit our web site as a valuable resource and attend the conference to stay current with all of the latest products and practices. Including WFMSG and the Community solution in that dialogue offers benefits for all of our members.”
Calvin Azuri is a contributing editor for TMCnet. To read more of Calvin’s articles, please visit his columnist page.
Edited by Jennifer Russell