CyberTech, a call recording provider, and Teleopti, a provider of strategic Workforce Management (WFM), have entered a partnership agreement. The partnership will help CyberTech expand its ever-growing base of best-of-breed contact center solution vendors.
"We are delighted to add Teleopti to our application suite of contact centre solutions," said Cromwell Fraser, director of product market management at CyberTech International, in a statement. "Their WFM software is an ideal match with our recording systems and we share a similar culture and reseller distribution strategy. Together we believe we can provide a wider portfolio of solutions to clients whilst expanding our growing global industry footprint."
With its innovative approach, CyberTech is able to meet the needs of organizations using mix and max, best of breed contact center solutions. The solutions from Cybertech enables the organizations to easily upgrade or replace obsolete components, including recording systems and WFM software when required, delivering significant advantages over closed, single-vendor proprietary environments.
The company has developed an open application strategy to address such needs by surrounding its highly secure voice and data recording system with the industry's best complementary solutions. Teleopti is the next important component that rounds out this flexible approach to contact center optimization.
Teleopti, a provider of solutions for strategic workforce management and telecom expense management, is instrumental in developing advanced and user-friendly solutions based on clients' requirements. Hundreds of enterprises around the world rely on solutions from Teleopti to attain optimal operational efficiency and provide the highest levels of service. Teleopti, established in Stockholm, Sweden in 1992 operates through a comprehensive network of partners.
Rahul Arora is a TMCnet contributor. He has worked as an editor and freelance writer for several reputed organizations in India. To read more of his articles, please visit his columnist page.
Edited by Janice McDuffee