With the right tools in place for forecasting, capacity planning, staffing and budgeting, contact centers today can succeed at keeping customers happy, while also lowering costs and better managing operations.
To highlight how this is possible, Bay Bridge (News - Alert) Decision Technologies, a supplier of customer contact channel strategic and capacity planning solutions is sponsoring a free Webinar tomorrow, Oct. 5, at 2PM EST.
The free Webinar, “Using Sophisticated Strategic Planning Software, Liberty Mutual, discovers new opportunities,” is Session 3 of Bay Bridge’s 3-Part Webinar Series on Strategic Planning.
The company’s CenterBridge suite of software applications deliver analytic and strategic performance so contact centers can be better staffed as well as improve their capital investment, risk management and strategic planning.
The free webinar event will uncover how Liberty Mutual was able to learn more about their operations and how that knowledge lead to efficiency in both time and money.
Guest presenter Ric Kosiba, president at Bay Bridge Decision Technologies will also be joined by Patrick Flynn, Senior Forecast Analyst, Resource Management, Liberty Mutual Customer Response Center, during the webinar.
Flynn will discuss the transformative changes taking place in Liberty Mutual’s Contact Center Planning operation and his planning experience both before and after the implementation of Bay Bridge’s CenterBridge offering.
Don’t wait, Register Now!Stefania Viscusi is an assignment editor for TMCnet, covering voice and Voice over IP technologies. She also oversees production of TMCnet's e-Newsletters in the areas of Internet telephony and speech technology. To read more of Stefania's articles, please visit her columnist page.
Edited by Stefania Viscusi