Budgeting, Planning & Forecasting

Budgeting, Planning & Forecasting

June 30, 2011

Convergys Corporation to Implement Smart Revenue Solutions for a Beijing Telco

Convergys (News - Alert) Corporation, a global provider of Smart Revenue Solutions, will implement a single convergent billing platform comprised of Rating and Billing Manager and Customer Service Manager for G-Net Integrated Services, a Beijing-based telecom services provider.

Convergys expects the implementation to be completed in the fourth quarter of this year. The company’s outstanding reputation as a proven provider of Smart Revenue Solutions helped pave the way toward a new relationship with G-Net, company officials said.

G-Net provides data, video, audio, and convergent teleconference services to enterprise clients around the world, including 300 of the Fortune 500 companies.

“G-Net is committed to providing its subscribers with reliable, easy-to-use customer-centric services that help them solve problems, meet demand for higher capacity, and create value,” said Gavin Chen, CEO of G-Net, in a statement.

“Convergys is similarly committed and its solutions can help us achieve our vision and continue to grow the company,” Chen added.

Convergys supplies a flexible, comprehensive, and highly scalable BSS solution that will enable G-Net to maintain and grow its enterprise telecommunications business.

“Convergys fully supports G-Net’s customer-oriented approach and our Smart Revenue Solutions will help G-Net drive an enhanced client experience, while also providing the built-in flexibility to launch new and innovative services without disruption,” said Raj Thangiah, vice president and general manager, Asia Pacific, Convergys.

Leveraging real-time marketing innovation to minimize risk, Convergys Smart Revenue Solutions help convergent services reduce operational costs, and generate revenue. This helps clients focus on building relationships with their customers.

Recently Convergys Corporation introduced ICOMS 9, an enabling platform for next generation services. Pre-integrated with Convergys CRM, ICOMS 9 will be powered by Microsoft (News - Alert) Dynamics CRM, company officials said.

Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.

Edited by Rich Steeves

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