Budgeting, Planning & Forecasting

Budgeting, Planning & Forecasting

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May 06, 2011

TD Bank to Shut South Carolina Contact Center



TD Bank has announced plans to close its contact center in Lexington, S.C., next month and to consolidate those operations at existing centers in Auburn, Maine; Springfield, Mass., and Mount Laurel, N.J., said a company spokeswoman today.

TD Bank, or the Toronto-Dominion Bank, is the second largest bank in Canada by market capitalization and deposits and the sixth largest bank in North America. The banking giant acquired The South Financial Group based in Greenville, S.C., last year.

According to the Charleston Regional Business Journal, TD Bank notified the South Carolina Department of Employment and Workforce in March that it was closing the center, which will necessitate the cutting of 60 jobs. Affected employees were notified in February, said spokeswoman Rebecca Acevedo.

In a statement, Acevedo said, “This decision is in no way a reflection of the performance of these employees, but a combination of factors, including an opportunity to leverage our existing contact centers and operations teams.”

Many of those employees could find work at other TD Bank locations as the company continues to expand its retail and commercial operations here in the wake of the South Financial acquisition, Acevedo said. TD Bank has about 80 open positions in South Carolina, she said.

“We are ensuring that employees who are affected have a fair opportunity to be considered for other opportunities throughout the bank,” said Acevedo in the statement. “We will make every effort to find other opportunities for any employees impacted by the change. We are also hosting a career fair later this month with other companies, including other major call center operations to assist in finding jobs for these folks.”


Tracey Schelmetic is a contributing editor for TMCnet. To read more of Tracey's articles, please visit her columnist page.

Edited by Carrie Schmelkin
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