Personetics, provider of intelligent customer interactions technology that anticipates customers’ needs and approaches them with relevant and personalized solutions, was selected as the 2012 Mobile Solution Provider of the Year by more than 600 attendees at SourceMedia’s Mobile Banking and Commerce Summit.
Attendees voted after watching live demos by Personetics and other financial tech firms that play in the mobile space, including imaging play Mitek, self-service specialist NC, core vendor Fiserv, mobile payment and mobile commerce solutions developer, Access Softek and mobile payments firm, Charge Anywhere.
The Personetics demo was of the Digital Banker product, which engages consumers in a verbal dialogue on a mobile device or land line while accessing the bank's CRM and back-office system to find solutions to a problem. Personetics incorporates speech, data and business intelligence to link a bank's CRM and other data to a voice recognition engine to craft solutions to problems, such as providing reasons why a payment was denied, then providing steps to resolve the problem such as removing a fraud-related halt on a card or accessing overdraft protection... Read More
