[October 30, 2014]

Citizens Bank Again Named One of the Nation's Best Banks by Money Magazine

For the second year in a row, Money Magazine has selected Citizens Bank as one of nation's best banks in its 2014 list of "The Best Banks in America." Citizens Bank was recognized for its level of customer convenience available through its customer contact center, access to banking specialists via instant messaging and its "robust physical presence," with approximately 1,200 locations and approximately 3,200 ATMs. Money's "The Best Banks in America" is featured in the November issue.

"We are proud to once again be recognized by Money Magazine as one of the best banks in America," said Brad Conner, Vice Chairman of Consumer Banking for Citizens Bank. "Our customers choose to bank with us because of how easy it is to access their accounts when and how they want, through local branches, ATMs and online and mobile banking."

Citizens' extended hours - which include seven-days-a-week supermarket branches - also were noted by Money Magazine.

Citizens has invested significantly in delivering convenience for customers through recent enhancements to its Mobile Banking apps. Mobile Deposit offers customers the ability to deposit checks quickly by using the mobile device's video camera, eliminating the need to tap a button and making check deposits quick and simple. The industry-leading Fast Balance feature allows busy, on-the-go customers to view account balances without needing to log in to their Mobile Banking app account.

These features join other recent Bank Better enhancements including One Deposit Checking, where just one deposit - of any amount - each statement period waives the monthly maintenance fee. In addition, the convenience of state-of-the-art ATMs enables customer to make deposits as late as 10 p.m. local time on a business day and still have the deposits post the same day.

To learn more about Citizens Bank, call the bank's 24/7 customer contact center at 888-910-4100, like the bank on Facebook, follow the bank on Twitter or visit the Citizens Bank website.

About Citizens Financial Group, Inc.

Citizens Financial Group Inc. is one of the nation's oldest and largest financial institutions, with $131.3 billion in assets as of September 30, 2014. Headquartered in Providence, Rhode Island, the company offers a broad range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. Consumer Banking helps its retail customers "bank better" with mobile and online banking, a 24/7 customer contact center and the convenience of approximately 3,200 ATMs and approximately 1,200 Citizens Bank and Charter One branches in 11 states in the New England, Mid-Atlantic and Midwest regions. Citizens also provides mortgage lending, auto lending, student lending and commercial banking services in selective markets nationwide. Citizens Commercial Banking offers corporate, institutional and not-for-profit clients a full range of wholesale banking products and services including lending and deposits, capital markets, treasury services, foreign exchange and interest hedging, leasing and asset finance, specialty finance and trade finance.

Citizens operates via subsidiaries Citizens Bank, N.A., and Citizens Bank of Pennsylvania. Additional information about Citizens and its full line of products and services can be found at www.citizensbank.com.

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