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Toshiba's Call Manager for IPedge Awarded 2012 IP Contact Center Technology Pioneer Award From Customer Interaction Solutions Magazine
IRVINE, CA, Jul 31, 2012 (MARKETWIRE via COMTEX) --
Toshiba America Information Systems Inc., Telecommunication Systems
Division (Toshiba) -- www.telecom.toshiba.com, today announced that
its Call Manager for IPedge(R) unified communications system has been
named the winner of a 2012 TMC IP Contact Center Pioneer Award from
Customer Interaction Solutions magazine. Winners of the IP Contact
Center Technology Pioneer Award are featured in the July 2012 issue
of Customer Interaction Solutions magazine.
"TMC is pleased to honor Toshiba with an IP Contact Center Technology
Pioneer Award for bringing superior, groundbreaking technologies to
market while providing high quality and advanced applications," said
Rich Tehrani, CEO, TMC. "The 2012 IP Contact Center Technology
Pioneer Award acknowledges the top achievers in the advancement of IP
contact center technology."
"We are honored to have Toshiba's Call Manager for IPedge win a 2012
TMC IP Contact Center Pioneer Award from Customer Interaction
Solutions magazine," said Brian Metherell, vice president and general
manager of Toshiba America Information Systems Inc.,
Telecommunication Systems Division. "It is a privilege to be honored
among the top companies who have produced the industry's most
innovative, successful IP contact center products and services."
"Toshiba's Call Manager for IPedge gives enterprise and SMB users of
Toshiba's IPedge IP business telephone systems a highly effective
unified communications solution that delivers the capabilities they
want in a friendly graphical user interface, including button
flexibility, fully featured call control, presence viewer, IM chat,
softphone option, CRM integration with screen pops, and much more,"
Metherell added.
About Call Manager for IPedge
The recently announced version 7.5 of Call Manager now also includes
several enhancements:
-- Choice of Regular, Compact or Slim Docking Mode -- Call Manager 7.5
allows the user to choose one of three display modes: regular,
compact, and slim docking. In the regular mode, Call Manager 7.5
displays a full-screen view of all functions. In compact mode, Call
Manager 7.5 consumes minimal screen space but still provides the user
with indicators, information, and buttons to effectively operate the
UC application. In the slim docking mode, Call Manager 7.5's slim
window can be docked to the top or the bottom of the user's screen
with commonly used function buttons and the ability to expand to
regular view. The ability for the user to choose and move its screen
placement makes Call Manager more ergonomic while freeing up space on
the screen.
-- VoIP Softphone Integration -- Call Manager 7.5 has a built-in VoIP
softphone option that users can activate at any time. When the
optional built-in VoIP softphone is activated, it can be assigned to
one of the companion application windows, making the entire set of IP
telephone features accessible to the user. The softphone also allows
any fixed buttons, soft keys or programmable buttons to be mapped to a
Call Manager button. LED lamp status is also provided on the button.
Button labels are automatically populated using those defined in the
system.
-- Customizable Hot Key Actions That Let the User Take Control -- Call
Manager 7.5 has an expanded number of hot keys that allow the user to
click to dial any highlighted number. Users can also assign many new
functions to hot keys, including Answer and Hang-up, to customize Call
Manager to meet their needs.
-- Compatibility With Jabra Headsets for High-Quality Sound, Hands-Free
Use -- Call Manager 7.5 is compatible with Jabra headsets, giving
users high-quality sound and hands-free operation. When used with Call
Manager 7.5, Jabra headset users can expect audio integration, ring in
the headset (requires LINK 20), answer/end calling integration, and
mute/volume control, depending on the headset's capabilities. Call
Manager 7.5 is compatible with the following Jabra headset models:
Jabra GN9125, Jabra GN9330e, Jabra GN9350e, Jabra GN2100, Jabra
GN1900, Jabra GN2000, Jabra PRO(TM) 9400 Series, Jabra GO(TM)
6470, and Jabra GO 6430.
-- Triggers and Actions That Allow Users to Customize Call Handling --
Users can program up to 200 different triggers and actions, allowing
them to customize Call Manager 7.5 for their own unique personal call
handling applications.
-- Notification Pop-up for Incoming Calls and Alarms From the Taskbar --
From the Call Manager 7.5 Notification window, users can receive
pop-up notification for incoming calls and alarms right from the
taskbar. From the notification window, the user can answer the call,
bring up Call Manager when minimized, and perform other actions. The
notification window will be dismissed automatically after the
pre-configured time defined by the user.
In addition to the new features, Call Manager version 7.5 also includes
the many call handling features that have made Call Manager an
award-winning unified communications solution, including:
-- Flexible, easy-to-use ribbon graphical user interface;
-- Button customization options;
-- Fully featured call control (click-to-dial and more);
-- Presence Viewer (shows agent status);
-- IM chat between agents/supervisors/other users in multiple locations;
-- Companion applications, including Contacts, History, ACD Viewer, IM,
Dialer for Microsoft Outlook(R), and Web browser; and
-- Integration with the most popular CRM applications, including Act!
(R), TigerPaw(R), Salesforce.com(R), Microsoft Outlook and
more.
Compatibility With IPedge and Strata CIX IP Business Telephone Systems
Call Manager is compatible with Toshiba's IPedge (Models EP, EC and
EM) and Strata(R) CIX(TM) (CIX40, CIX100, CIX200, CIX670 and CIX1200)
families of IP business telephone systems. Users can use Call Manager
7.5 in a network of mixed systems from either product family and with
any system size. It is also ideal for use with Toshiba's Contact
Center Suite, allowing for remote call center groups among multiple
networked systems as well as with single desktop IP phones and IP
soft phones on a laptop. Users of existing Call Manager versions can
easily upgrade to Call Manager 7.5 at no cost when the system is
covered by the Toshiba Software Update and Support program.
About Customer Interaction Solutions
Since 1982, Customer
Interaction Solutions (CIS) magazine has been the voice of the
call/contact center, CRM and teleservices industries. CIS magazine
has helped the industry germinate, grow, mature and prosper, and has
served as the leading publication in helping these industries that
have had such a positive impact on the world economy to continue to
thrive. Through a combination of outstanding and cutting-edge
original editorial, industry voices, in-depth lab reviews and the
recognition of the innovative leaders in management and technology
through our highly valued awards, Customer Interaction Solutions
strives to continue to be the publication that holds the quality bar
high for the industry. Please visit www.cismag.com.
About TMC
TMC, celebrating its 40th Anniversary in 2012, is a
global, integrated media company that helps clients build communities
in print, in person, and online. TMC publishes the Customer
Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility and
Cloud Computing (formerly InfoTECH Spotlight) magazines. TMCnet.com,
which is read by 1.5 million unique visitors each month, is the
leading source of news and articles for the communications and
technology industries. TMC is the producer of ITEXPO, the world's
leading B2B communications event. In addition, TMC runs multiple
industry events: including Mobility Tech, M2M Evolution,
ChannelVision Expo, MSPWorld, Super WiFi, SUITS, LatinComm, HTML5
Summit Conferences and more. Visit TMC Events for a complete listing
and further information.
For more information about TMC, visit www.tmcnet.com.
About Toshiba America Information Systems Inc. (TAIS)
Headquartered
in Irvine, Calif., TAIS is comprised of three business units: Digital
Products Division, Imaging Systems Division, and Telecommunication
Systems Division. Together, these divisions provide digital products,
services and solutions, including industry-leading portable
computers; televisions, TV/DVD Combination products, Blu-ray Disc and
DVD products, and portable devices; imaging products for the
security, medical and manufacturing markets; and IP business
telephone systems with unified communications, collaboration and
mobility applications. TAIS provides sales, marketing and services
for its wide range of products in the United States and Latin
America. TAIS is an independent operating company owned by Toshiba
America Inc., a subsidiary of Toshiba Corporation.
About Toshiba
Toshiba is a world-leading diversified manufacturer,
solutions provider and marketer of advanced electronic and electrical
products and systems. Toshiba Group brings innovation and imagination
to a wide range of businesses: digital products, including LCD TVs,
notebook PCs, retail solutions and MFPs; electronic devices,
including semiconductors, storage products and materials; industrial
and social infrastructure systems, including power generation
systems, smart community solutions, medical systems and escalators &
elevators; and home appliances. Toshiba was founded in 1875, and
today operates a global network of more than 550 consolidated
companies, with 202,000 employees worldwide and annual sales
surpassing 6.1 trillion yen (US$74 billion). Visit Toshiba's web site
at www.toshiba.co.jp/index.htm
Copyright 2012 Toshiba America Information Systems Inc. All rights
reserved. All product, service and company names are trademarks,
registered trademarks or service marks of their respective owners.
Information including, without limitation, product prices,
specifications, availability, content of services, and contact
information is subject to change without notice.
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Toshiba PR Contact:
Teri Sawyer
T&Co.
714-536-8407
Email Contact
TMC Contact:
Jan Pierret
TMCNet
Marketing Manager
203-852-6800, ext. 228
Email Contact
SOURCE: Toshiba America Information Systems Inc., Telecommunication Systems Division
http://www2.marketwire.com/mw/emailprcntct id=135DE88AA6B18C34
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