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Dell Launches Clinical Service Desk to Support EMR AdoptionApr 12, 2012 (Close-Up Media via COMTEX) -- Dell announced the launch of Dell Clinical Service Desk, a 24/7/365 single point of contact staffed by clinical experts with direct experience designing, implementing, supporting and using EMR systems. According to a release, the Mount Sinai Hospital, which has been working with Epic and Dell to phase in an EMR system within the hospital as well as an electronic practice management (EPM) system for affiliated physicians, has been using Dell's Clinical Service Desk to support the implementation. Organizations are making significant investments to implement EMR solutions to meet regulatory requirements and because of the potential benefits for patients and caregivers. And clinician adoption of EMR technology is critical to realizing the full return on investment. Dell reported that a professionally staffed Clinical Service Desk can help improve physician and clinician satisfaction, enhance efficiency and facilitate EMR adoption by providing peers to whom clinicians can turn when clinical support or technical advice is needed. "Unlike a traditional help desk, our service matches users with clinical resources who understand how the tool is being used in the hospital or practice setting," said August Calhoun, Ph.D., VP of Dell Healthcare and Life Sciences Services. "Our experienced staff provides peer-to-peer clinical and technical support so that doctors and other caregivers can focus on what they do best: delivering the highest quality of care for their patients." More Information: www.dell.com/emr ((Comments on this story may be sent to [email protected])) |