TMCnet News
Versitec Earns Elite Status in Symantec Technical Support Partner Program for Third Consecutive YearCOLUMBUS, Ohio --(Business Wire)-- Versitec, a division of Cranel, Inc. announced today it has achieved top ratings for a third consecutive year on its Symantec(TM) Technical Support Partner Program (TSPP) evaluation. Versitec is one of just three TSPP partners in North America to score within the elite tier three years in a row. The objective of Symantec's TSPP is to provide its customers with a highly streamlined support experience via its partner network. Users have direct access to partners with highly qualified support staff seasoned in troubleshooting multi-vendor issues. "Versitec's outstanding, ongoing performance in the Symantec Technical Support Partner Program demonstrates a shared commitment to providing world class service to our joint customers," said Jeff Russakow, vice president, Symantec Enterprise Support Services. "The elite partners in TSPP have demonstrated that they can deliver world-class support of comparable quality and depth of knowledge as our own internal support teams." As an elite TSPP member, Versitec receives the same extensive training as Symantec's internal support staff, and must satisfy support lab, renewal infrastructure and call center requirements. In addition, Symantec continually monitors Versitec's case closure records, training history and renewal rates to ensure a high quality level of support is maintained. This year, Versitec received a 97% rating, placing them in the highest performance tier. Versitec's Manager of Operations, Valerie Kaser, responded to news of the results, "Our customers truly reap the benefits of having Versitec's trained engineers on their side. Earning Symantec's highest level rating for three years running shows our team's commitment to ongoing training and education. Our customers expect the best service possible, and Versitec has once again delivered on those expectations." Versitec continues to build on its software support expertise by participating in Symantec's Support Readiness Training courses. The technical support team also holds certifications for Sun Microsystems. About Versitec Versitec, a service provider in the ECM industry, covers all break/fix services, preventive maintenance, consumable parts and houses a 24x7 customer support center. Versitec specializes in customized service solutions tailored specifically for the client. Customers benefit from the in-depth knowledge of trained professionals in the support center, fully stocked repair center and one point-of-contact to simplify their needs. Cranel, Inc., Versitec's parent company, focuses on empowering businesses via innovative and comprehensive solutions to align IT investments with business goals. More information is available at www.versitec.com Versitec and Cranel are proprietary trademarks of Cranel Inc. All other brand and product names are trademarks or registered trademarks of their respective holder. |
